Privacy Policy

Last Updated: October 2025

Introduction

Welcome to La Cabane Trip (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lacabanetrip.com, book our services, or interact with us.

Business Information:

If you have any questions or concerns about this privacy policy or our practices regarding your personal information, please contact us using the details above.

1. Information We Collect

1.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Make a booking or inquiry through our website
  • Contact us via WhatsApp, email, or phone
  • Fill out booking forms for surf lessons, accommodation, or excursions
  • Subscribe to our newsletter or marketing communications (when available)
  • Interact with us on social media

The personal information we collect may include:

  • Full name
  • Email address
  • Phone number
  • Date of birth and age
  • Physical characteristics (height, weight for surf equipment matching)
  • Surf experience level
  • Accommodation preferences
  • Dietary requirements or restrictions
  • Nationality and passport information (for accommodation registration)
  • Payment information (bank transfer details)
  • Emergency contact information
  • Health conditions relevant to surf activities
  • Travel dates and itinerary

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Geographic location data

We use Google Analytics to collect this information and analyze website traffic and user behavior.

1.3 Photos and Videos

With your explicit consent, we may take photographs or videos during your stay or surf lessons for marketing and promotional purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

  • Process and confirm your bookings
  • Provide surf lessons, accommodation, and excursions
  • Arrange airport/bus station transfers
  • Match you with appropriate surf equipment and instructors
  • Communicate about your booking and stay
  • Respond to your inquiries and support requests

2.2 Payment Processing

  • Process deposits and final payments via bank transfer
  • Issue receipts and booking confirmations
  • Manage refunds and cancellations

2.3 Safety and Legal Compliance

  • Ensure your safety during surf activities
  • Maintain records for insurance purposes
  • Comply with Moroccan tourism and business regulations
  • Register guests as required by local authorities

2.4 Business Operations

  • Improve our services and customer experience
  • Analyze website usage and booking patterns
  • Conduct internal research and statistical analysis

2.5 Marketing (With Your Consent)

  • Send promotional emails about our services (future use)
  • Share photos/videos on social media and marketing materials
  • Inform you about special offers and new services

3. Legal Basis for Processing (GDPR Compliance)

For visitors from the European Union and United Kingdom, we process your personal data based on:

  • Contract Performance: Processing necessary to fulfill our booking agreement with you
  • Legitimate Interest: Improving our services, fraud prevention, and business operations
  • Legal Obligation: Compliance with Moroccan tourism regulations and guest registration requirements
  • Consent: Marketing communications and use of photos/videos (you may withdraw consent at any time)

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

  • Payment processors for bank transfers
  • Transport providers for airport transfers (only names and pickup details)

4.2 Legal Requirements

  • When required by Moroccan law or regulation
  • To comply with legal processes or government requests
  • To protect our rights, safety, and property
  • In response to lawful requests by public authorities

4.3 With Your Consent

  • Sharing photos/videos on social media and marketing materials (only with your explicit permission)

5. Data Retention

We retain your personal information for the following periods:

  • Booking and Payment Records: 5 years (for accounting and tax compliance)
  • Communication Records: 3 years from last contact
  • Marketing Consent Records: Until you withdraw consent
  • Photos/Videos: Until you request removal or withdraw consent
  • Website Analytics: 26 months (Google Analytics default)

After these periods, we will securely delete or anonymize your information unless we are required to retain it for legal reasons.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure storage of physical booking records
  • Password-protected digital files
  • Encrypted communication channels where possible
  • Limited access to personal data (only authorized team members)
  • Regular backup of important data

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 For All Customers

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Right to Object: Object to our processing of your personal information

7.2 For EU/UK Customers (GDPR Rights)

  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Withdraw Consent: Withdraw consent for marketing or photo usage at any time
  • Right to Lodge a Complaint: Contact your local data protection authority

To exercise your rights, contact us at:

  • WhatsApp: +212 641 840 963
  • Email: info@lacabanetrip.com | contact@lacabanetrip.com

We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 Cookies We Use

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Google Analytics to understand visitor behavior
  • Performance Cookies: Help us improve website speed and performance

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, booking platforms). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Children’s Privacy

Our services are not directed to children under 5 years of age. For minors under 18 years participating in surf activities, we require parental or guardian consent and supervision.

11. International Data Transfers

La Cabane Trip operates in Morocco. If you are visiting from the EU/UK or other regions, please note that your information will be transferred to and processed in Morocco, which may have different data protection laws than your home country.

For EU/UK visitors, we ensure appropriate safeguards are in place for international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending an email notification for significant changes (if we have your email)

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

La Cabane Trip

We aim to respond to all inquiries within 48 hours.

14. Consent

By using our website, booking our services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your information as described herein.

TELL ME MORE

Make a splash with WaveRide, designed for everyone passionate about all things surfing.

+212 641-840963
info@lacabanetrip.com
184 Main Collins Street Victoria 8007
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